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Our returns policy is valid for 30 days. If your purchase is more than 30 days old, we regret that we cannot offer refunds or exchanges.To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging and some items are completely excluded from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.

Furthermore, the following items cannot be returned:

* Gift vouchers
* Software products for download
* Some health and personal care products

To complete your return, we require a receipt or proof of purchase, please do not send the purchased items back to the manufacturer.

In certain situations, only partial refunds will be given (if applicable)

* Books with obvious signs of use* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened
* Items that are no longer in their original condition, damaged or missing parts for reasons not due to our error
* Items returned after 30 days from delivery Refunds (if applicable)

Once we have received and inspected your return, we will send you an email to inform you that we have received the item you have returned. We will also notify you of the approval or rejection of your refund, and if your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.

Delayed or missing refunds (if applicable) If you have not yet received a refund, first check your bank account again and then contact your credit card company. It may take some time for your refund to be credited, so contact your bank next. There is often a processing time before a refund is posted to your account.If you have done all this and still have not received a refund, please contact us at info@santaniorganics.com.Angebotsartikel (if applicable) Refunds can only be made for regular priced items, unfortunately promotional items are excluded from refunds.

Umtausch (falls zutreffen)
Ein Umtausch wird nur für defekte oder beschädigte Artikel gewährt. Wenn Sie einen Artikel gegen den gleichen Artikel umtauschen möchten, senden Sie uns eine E-Mail an jno@pekuli.de und schicke Sie den Artikel an: Keizersgracht 62, Amsterdam, CS Amsterdam, 1015, Deutschland.

Gifts

If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher for the value of the purchase when you return the item. As soon as we have received the returned item, you will receive a voucher by e-mail.

If the item was not marked as a gift at the time of purchase or sent to the person giving the gift, the refund will be made to the person giving the gift and the person giving the gift will be informed of the return.

Shipping

To return your product, you should send your product to: Keizersgracht 62, Amsterdam, CS Amsterdam, 1015, Germany.

You must bear the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the shipping costs for the return will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on your country of residence.

If you are shipping an item worth over €75, you should consider using a shipping service with tracking or taking out shipping insurance. We cannot guarantee that we will receive the item you have returned.